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London Heathrow Airport, one of the busiest airports in all of Europe, will maintain its cap of 100,000 departing passengers until at least the end of October.
Heathrow had installed the ceiling in July in order to combat continued passenger disruption. At the time, London Heathrow CEO John Holland-Kaye said service at the airport had dropped “to a level which is not acceptable: long queues, delays for passengers requiring assistance, luggage not traveling with passengers or arriving late, poor punctuality, and last minute cancellations.
The plan was for Heathrow to leave the 100,000 passenger cap in place until 9/11, but that date has now been extended until at least 29 October due to how it has helped ease the travel chaos of ‘summer.
According to the airport, the cap has “resulted in fewer last-minute cancellations, better punctuality and shorter baggage waits” and than other airports that had also installed a cap, including London Gatwick, Frankfurt and Schiphol. , saw similar results. .
“Our main concern is to guarantee our passengers a reliable service when they travel. This is why we introduced temporary capacity limits in July, which have already improved journeys during the summer getaway,” said Heathrow CCO Ross Barker.
The cap could be removed sooner, Barker added, but only if there is “a lasting picture of improved resilience and a significant increase in resource levels.”
“We want to remove the cap as soon as possible, but we can only do so when we are confident that everyone operating at the airport has the resources to provide the service our passengers deserve.”