Passenger experience goes viral on Twitter
easyJet blamed an ‘airport curfew’ for the cancellation of a flight to the Isle of Man which saw a woman recovering from cancer stranded in London.
The evening flight from Gatwick to Ronaldsway – EZY 855 – was suspended on Saturday, with the airline offering an alternative flight two days later instead.
One of the passengers due to travel called the disruption – and subsequent treatment by London Gatwick staff – “absolutely disgusting”.
Ramsey resident Sharon Hotchkiss took to Twitter to express her frustration in a Tweet that was liked by almost 25,000 social media users and retweeted by 5,000 others.
She revealed how her party of six – including three children and her elderly mother who is ‘barely overcoming cancer’ – received ‘no help’ from easyJet staff who told them there was no no hotels available.
Saturday at Gatwick airport, flight cancelled. No help from easyJet said no hotels, we are two days late. Sitting here with 3 children and an elderly mother who has just recovered from cancer, nowhere to go until Monday Absolutely disgusting treatment. @easyjet
— Sharon Hotchkiss (@HotchkissSharon) June 25, 2022
The Tweet, which went viral, was sent just after 6pm – more than three hours later Sharon revealed the family were “still stuck at the airport“.
Just before midnight, she tweeted again: “Still stuck at the airport with no help from easyJet. The nearest hotel just quoted us £3000 for the stay. Honestly, I don’t know what to do now. I need my mom sorted.
At 3.18am the following morning (June 26), Sharon confirmed the family had arrived at a hotel in Brighton which had eventually been sorted by the airline.
Manx Radio has contacted easyJet for an answer to the plight of the Manx family.
In a statement, the airline said: “This was due to a delay caused by air traffic control restrictions which unfortunately meant the flight would not have arrived in the Isle of Man before the curfew in airport.
“Our team have been in contact with the family to ensure their well-being and have arranged hotel accommodation and transferred them on the next available flight free of charge.
“Although this is beyond our control, we are sorry for the inconvenience caused by the cancellation.
“The safety and well-being of our customers and crew is our top priority.”
Manx Radio has contacted the Isle of Man government for clarification on the ‘airport curfew’ issue.