- American Airlines flight attendants have been told by their union to stop leaving each other in hotels.
- The Association of Professional Flight Attendants said it has seen an increase in the number of crews being left behind.
- A staff shortage has contributed to significant delays and flight cancellations.
American Airlines flight attendants have been told by their union to stop leaving behind at the hotel when they are late for a pick-up.
In a note sent Thursday by the Association of Professional Flight Attendantswhich represents more than 24,000 AA crew members, the union said others were left at their hotels when they failed to show up in time to be picked up.
It is the responsibility of flight attendants to leave their hotel on time to take transportation provided by the airline at the airport.
“Our goal is the same as yours – we want all of our members to be able to return home safely at the end of their journey to their families, friends and loved ones,” the memo reads. “Taking extra steps when a crew member is not present ensures they get home safely.”
Those extra steps, the union said, included assigning a flight attendant to bring their co-workers to pick-up and asking the front desk to call the missing flight attendant’s room.
If all the crew does not arrive on time, the flight may be delayed.
Airlines have faced chaos resulting in delays, cancellations and lost luggage, caused by staff shortages as demand surges following the easing of COVID-19 restrictions.
This month, passengers on an AA flight had to get off after a five-hour delay because the crew ran overtime. Airline CEO Robert Isom said it could be months before flight capacity and pilot supply are back in sync.
A The Spirit Airlines flight attendant told Insider that some staff were voluntarily giving up shifts because they didn’t want to deal with the chaos.
American Airlines did not immediately respond to Insider’s request for comment.